Shipping & Returns

Shipping Policy:

1. Processing Time: Once an order for personalized products is placed, it will typically take 2-3 business days to process before shipping.

2. Shipping Methods: We offer standard and expedited shipping options. Standard shipping usually takes 5-7 business days.

3. Shipping Costs: Shipping costs are calculated based on the shipping method selected and the destination of the order. Customers can view shipping costs during the checkout process.

4. Tracking Orders: Once your order is shipped, you will receive a tracking number to track your package's delivery status.

Return Policy:

1. Personalized Items: Due to the nature of personalized products, we are unable to accept returns or exchanges unless there is a manufacturing defect or an error on our part.

2. Damaged or Incorrect Items: If your personalized item arrives damaged or if there is an error in the personalization that was not approved by you, please contact us within 2 days of receiving your order. We will arrange for a replacement.

3. Refund Process: Refunds for eligible returns will be processed within 5-7 business days after we receive the returned item.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

This policy ensures transparency and fairness in handling shipping and returns for personalized products at Gifty.